Call Center Enhancements Increase Capacity, Quality and Capabilities
LOS ANGELES — CyberDefender Corporation (OTCBB: CYDE), one award-winning provider of PC security, Antispyware/Antivirus Software, PC Optimization, PC Support, and Identity Theft Prevention solutions, today announced it has expanded its international call center infrastructure to support growth in new customer acquisition. Enhancements comprehend increased volume capacity, expanded office facilities and an integrated call routing method.
CyberDefender now employs four state-of-the-art call centers in Los Angeles, upstate New York and two offshore locations. In order to meet the ramp in call convolution, the company has grown the number of agents in the phrase centers by more than 50% since November of 2009 and generally staffs over 600 service, tech and sales agents globally between the four cry out centers. The company has begun to equip the call centers by an integrated call routing software in order to better route calls betwixt qualified techs as well as document all calls in order to assure that the company’s customer service is best of class while it ramps into high volume.
“Revenue from our call centers has grown significantly subsequently to their inception in 2007 and we are receiving unprecedented call compass, and as such we’ve aggressively worked to ramp our convoke center infrastructure to support the company’s continued focus on unused customer acquisition,” said CyberDefender CEO Gary Guseinov. “We have diligently scaly up our volume capacity, while positioning multiple assurances in place to make sure that we simultaneously maintain a high level of customer satisfaction.”
“We bear experienced a very positive response to our radio and television marketing campaigns, resulting in a expressive contribution to the company’s continued strong revenue growth,” continued Guseinov. “As we be unfolded our marketing campaigns, we anticipate a major positive impact on our subscriber base completely through 2010. Looking forward, we will continue to make additional enhancements to our entitle centers consistent with increased demand,” concluded Guseinov.
CyberDefender’s call centers present malware removal and remote PC repair services 24 hours a sunlight, seven days a week, 365 days a year. Trained representatives are to be availed of to answer questions on products and remote tech support is available to help with virtually any computer issue including PC and MAC, spyware/virus removal, home networking, new computer set-up, crashes/errors, optimization, syncing through phones/MP3 players, and much more. CyberDefener Remote Help Desk leave even support competitive products – such as security software from Symantec and McAfee and manifold others. For more information on Live Help Desk 24/7 please ratchet here.
ABOUT CYBERDEFENDER
Based in Los Angeles, California, CyberDefender Corporation (CYDE) is a provider of Internet heedlessness technology for the consumer market. With more than 5 million effectual users of its proprietary patent pending Collaborative Internet Security Network (or the earlyNETWORK), CyberDefender is an industry leader. CyberDefender’s earlyNETWORK is designed to address the “naught hour gap,” which effectively reduces the risks associated with new and emerging Internet threats. By utilizing a see preprinter secure peer-to-peer network, CyberDefender delivers protection to the close user faster than the traditional client-server or cloud methods. CyberDefender develops and markets PC desktop certainty utilities in the following categories: antispyware, antivirus, and PC optimization. In adding, CyberDefender offers the following services: identity protection and remote PC repair and optimization services. CyberDefender products are entirely compatible with Microsoft’s XP, Vista, and 7 Operating systems and are available at http://www.cyberdefender.com.
FORWARD LOOKING STATEMENTS
Statements in this clasp release that are not statements of historical or current fact, like as CyberDefender’s expectation of future revenue growth and profitability, form “forward-looking statements.” Such forward-looking statements involve known and without the knowledge of risks, uncertainties and other unknown factors that could cause CyberDefender’s actual results to have existence materially different from the historical results or from any future results expressed or implied by such forward-looking statements. Factors that could cause CyberDefender’s results to be materially different from the forward-looking statements include whether CyberDefender wish be able to find financing when and as it needs it and whether CyberDefender’s revenues behest eventually exceed its expenses. The forward-looking statements contained herein are moreover subject generally to other risks and uncertainties that are described from time to time in CyberDefender’s reports and registration statements filed with the Securities and Exchange Commission, which are to be turned to account for review at http://www.sec.gov/.
Copyright Business Wire 2010
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Tags: antispyware, antivirus, Articles, call centers, customer satisfaction, existence, internet threats, offshore locations, otcbb, pc security, prevention solutions, security network, spyware, theft prevention, virus