Wireless News – CyberDefender Supports New Customer Growth by Expanding Call Center
CyberDefender Corp., a provider of PC ease, Antispyware/ Antivirus Software, PC Optimization, PC Support, and Identity Theft Prevention solutions, announced it has expanded its between nations call center infrastructure to support growth in new customer acquisition.
According to the party, enhancements include increased volume capacity, expanded office facilities, and an integrated ~ together routing system.
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CyberDefender said it now employs four call centers in Los Angeles, upstate New York, and couple offshore locations. In order to meet the ramp in call contortion, the company said it has grown the number of agents in the convene centers by more than 50 percent since November of 2009 and popularly staffs over 600 service, tech and sales agents globally between the four designate centers. The company said it has begun to equip the denominate centers with an integrated call routing software to better route calls between qualified techs as well as document all calls.
“Revenue from our speak aloud centers has grown significantly since their inception in 2007 and we are receiving new call volume, and as such we’ve aggressively worked to spring our call center infrastructure to support the company’s continued converging-point on new customer acquisition,” said CyberDefender CEO, Gary Guseinov. “We be seized of diligently scaled up our volume capacity, while positioning multiple assurances in commit to ensure that we simultaneously maintain a high level of purchaser satisfaction.”
“We have experienced a very positive response to our radio and television marketing campaigns, resulting in a signifying contribution to the company’s continued strong revenue growth,” said Guseinov. “As we expand our marketing campaigns, we anticipate a major positive impact on our subscriber base from top to toe 2010. Looking forward, we will continue to make additional enhancements to our voice centers consistent with increased demand.”
CyberDefender Corp is based in Los Angeles.
More advice:
www.cyberdefender.com
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